1. Scope
This policy applies to event registration and ticket payments for ATAFOM Forum Education Awards and Conference organised by ATAFOM University International. The selected edition’s scheduled start date determines the notice period. Separate sponsorship, exhibition and other service contracts govern their own cancellation terms. Mandatory statutory rights take precedence over this policy.
2. Full registration refund
You are eligible for a full refund of your registration fee when your written cancellation request reaches info@atafom.university at least 59 calendar days before the scheduled start date of your selected event edition. Include your full name, event edition, order number and payment date. Requests are assessed against the event’s local calendar date; contact us promptly if timing is uncertain.
3. Late requests and non-attendance
Requests received less than 59 days before the event, after it starts or after it concludes are not eligible for the standard refund. Non-attendance alone does not create refund eligibility. Medical emergencies and other exceptional circumstances may be considered case by case, without a guaranteed exception, subject to applicable law.
4. Cancellation by the organiser
If we cancel an event without delivering an equivalent agreed service, affected participants will be notified and offered a refund of the registration fee or, with their agreement, an alternative event or participation arrangement. We do not reimburse separately booked travel or accommodation except where legally required.
5. Postponement, relocation and exceptional events
Geopolitical events, sanctions, travel restrictions, natural disasters, pandemics and other circumstances beyond reasonable control may require event changes. We will communicate available alternatives and refund options to affected participants. Personal travel problems do not automatically qualify for a refund. Nothing in this clause removes mandatory rights to a refund or other remedy; it does not override the organiser-cancellation clause.
6. How to request a refund
Email info@atafom.university with your full name, event edition, order number, payment date and requested cancellation. A reason is optional for a standard eligible request; include supporting details when asking for an exception. We will confirm whether the request is approved. Do not send full card details or account passwords.
7. Processing and method
Approved refunds are processed within 30 business days of approval, normally to the original payment method. Bank-transfer refunds are arranged securely with the payer where needed. Banks and payment processors may require additional time for funds to appear. We will not direct you to an unrelated company to obtain a refund.
8. Updates and contact
This policy is effective from 15 October 2026. Material updates do not retroactively reduce rights for existing bookings. Contact info@atafom.university or use the organiser address below for refund enquiries.
Contact the organiser
ATAFOM University International
International Headquarters Ihlenfelder Strasse 118 - 120 17034 Neubrandenburg, Germany ATAFOM University Campus Site Boutili, PK 55, Route de Boali, Bangui, Central African Republicinfo@atafom.university+49 1525 1683085